I. Complaints
Every item you purchase in our online store is covered by the same warranty as in the classic store. Accessories and equipment i.e. power supply, power cords, batteries are covered by 6 m-c warranty period.
In order to meet your expectations, complaints are dealt with in the shortest possible time.
The warranty period starts from the moment you issue a receipt or purchase invoice for the product of your chosen name. The warranty covers any defects of the product that will manifest itself immediately after receiving it and for the entire duration of the warranty. The warranty does not cover damage caused by improper use or mechanical damage.
The service repair time takes up to 28 business days.
a) in writing, using the information prepared by us
sent to the address of our registered office, i.e.:
Allepaznokcie, Michal Shewczyk
Ul. Piotrkowska 270,
90-361 Boat
(b) by e-mail to: reklamacje@mollylac.com
c) via the electronic complaint form, available at the link:
We prefer to make a complaint via the electronic form, but the decision on the form of application is yours.
If in doubt, you can contact us by phone at:
+48 515 387 126 / 42 306 55 10
As a seller, we are liable for defects in the goods if they are disclosed within 2 years from the date of conclusion of the purchase or service contract in the case of a distance contract, as well as for any defects related to the performance of the contract.
In order to process your complaint by e-mail, we recommend that you include the following data: name, address, e-mail address, telephone number, subject of the complaint and order number, indicating your request, any circumstances justifying the complaint, the date of the defect and, if possible, photos of the defect.
After you make a complaint, you will receive detailed information from us about the next steps. If you are asked to return the advertised goods, be sure to secure them in such a way that damage during transport is prevented. Please also include a complaint form. If you are a consumer (you have made a purchase that was not related to your business or professional activity) and as a result of the verification of the goods, the complaint will prove to be valid, we will reimburse you for the shipping costs of the advertised goods.
We will respond to your complaint within 14 days from the date of receipt of your message containing the content of the complaint or from the date of receipt of the advertised goods, if its receipt is necessary for the consideration of the complaint.
When submitting a complaint, you have the right to choose the request:
- Right to lower the purchase price.
- Right of withdrawal from the purchase agreement.
- Right to request removal of the defect.
- Right to exchange goods for free from defects.
You can choose to replace the item with a defect-free item or bring the item into conformity with the contract. In such a situation, we will remove the defect or replace the goods with a defect-free one within a reasonable period of time, in an effort not to cause you undue inconvenience. We assume the repair or replacement costs resulting from the recognition of the complaint and therefore you will not incurred any costs. We may not comply with your request to reduce the purchase price or withdraw from the contract if we replace the goods immediately and without undue inconvenience with a defect-free one. Instead of the solution we propose, you can request that the defect be reassure or replaced with a defect-free one, indicating how the request will be processed. However, if such a claim proves impossible or would require excessive costs, compared with the method we propose, the request to remove the defect or replace the goods with a defect-free one will not be fulfilled. If the item has already been repaired or replaced and is still not in compliance with the contract, you can withdraw from the purchase agreement and receive a refund.
Detailed information is available in the Act of 23 April 1964 civil code (i.e. Journal of Laws of 2018 item 1025 as amended).
II. Return without giving a reason - Withdrawal from the contract of sale
If you have purchased our goods through our online store as a Consumer (you have made a purchase that was not related to your business or professional activity), you can withdraw from the purchase agreement without giving any reason, within 14 days from the date of receipt of the goods.
In order to exercise this right, please send us a declaration of withdrawal. You can submit this statement in any way you choose, e.g.:
a) in writing to the address of our registered office, i.e.:
Allepaznokcie, Michal Shewczyk
Ul. Piotrkowska 270
90-361 Boat
(b) by e-mail to: reklamacje@mollylac.com
In order to comply with the abovementioned withdrawal period, it is sufficient to send a declaration in any form before the expiry of that period.
Once you have made a declaration of withdrawal, this is considered not to have been concluded and the payments received from you will be refunded.
However, payment will not be refunded until the goods have been received or proof of return has been provided, which is which occurs first. Therefore, please send the product back immediately to the address of our registered office, indicated above, but no later than within 14 days from the date of submission of the declaration of withdrawal from the contract. The sooner we receive the returned goods, the faster the money will be in your account. Be sure to protect the product in such a way as to prevent damage during transport. You will be forced to pay the shipping costs during the return.
After completing the above, we will refund to you all payments received from you under the Payment Agreement, no later than within 14 days from the date of receipt of the returned goods. The price for the returned goods will be refunded, together with the paid shipping costs. However, if you have chosen a delivery method other than the cheapest one indicated on our website when placing your order, we can only refund the costs of the cheapest form of delivery. We are under no obligation to reimburse any additional costs incurred by you.
The refund will be made using the same means of payment as you used when entering into the contract, unless you have clearly indicated in the withdrawal form that the refund is to be made in another way of your choice.
Please note that if you withdraw from the contract, you are responsible for the reduction in the value of the returned goods, which is the result of using it in a way that exceeds the use to check the nature, characteristics and characteristics.
Please also note that you are not entitled to withdraw from the contract in respect of contracts for the purchase of goods which are sold in a sealed package after opening which the goods can no longer be returned for health or hygiene reasons.
Persons who have purchased the goods as a trader for the purpose of their economic activity or professional activity are not entitled to withdraw from the contract.
Detailed information is contained in the Act of 30 May 2014 on consumer rights (i.e. Journal of Laws of 2019, item 134), which is a consumer law regulating the relationship between a trader and the Consumer, that is, a natural person, carrying out a legal act with the entrepreneur, not directly related to his business or professional activity.