DELIVERY AND PAYMENT

I. Delivery time

SHIPPING IN 24H!

Personal pickups, Monday through Friday from 7am to 3pm!

Order placed after 2pm, will be processed the next business day.  (Monday - Friday).

Orders with personal pick-up, are processed on the spot after the customer's arrival at the warehouse.

Please note that the date of receipt of the shipment = order processing time + delivery time.

Shipments are delivered on working days in Poland (or other European countries) via:

• DPD courier company
• Polish Post
• Paczkomat In Post

We do our best so that you can enjoy the purchased goods as soon as possible, that is why the SHIPPING TIME of the order is given at the end of placing the order.

In the case of non-standard orders or temporary stock shortages, the delivery time may be extended. In any such case, customers are informed by phone or email. Lead times may also extend slightly during pre-holiday periods. Fulfillment means the process from the moment the order is placed to the moment the parcel is received by the courier company and applies to working days.

II. Payments can be made as follows:

a) Quick transfer - electronic bank transfer through an external payment system.

Applies to shipments with the choice of: parcel machines, DPD courier, Polish post office

Electronic transfers are divided into:

• payment cards,
• One Click Blik 
• fast transfers (including Blik),
• online transfers,
• electronic purses,
• cash payments:
• - Wire Transfer/Bank Transfer, e.g., Poczta Polska,
• - Pay at Żabka or Freshmark,
• - VIA - My Accounts,
• - Kantor Polski.

b) Standard transfer

IN THE TITLE OF THE TRANSFER, PLEASE WRITE YOUR ORDER NUMBER  

Bank transfer to the account.

Applies to shipments with the choice of:

• parcel machine,
• DPD courier,
• Polish Post Office (parcel post, priority registered letter

Mollylac Michał Szewczyk
ul. Piotrkowska 270
90-361 Łódź

Account for domestic payments

PL 55102033780000190203659471

Account for foreign payments

Euro PL 83 1020 3378 0000 1802 0288 9418

in the title giving the order number MollyLac. 

A customer who has chosen the option of payment by bank transfer is obliged to pay for the order within 3 working days from the date of placement (or inform the Store about the need to extend the time allocated for payment). If the payment is not made within the specified time, the order is deleted. Shipments paid by bank transfer are processed after receiving authorization from the bank, or Blue Media

NOTE: Some products from our offer are not subject to free shipping promotion. The appropriate annotation is provided in the description of the category.

IV. Foreign shipments

Promotion concerning free shipping for purchases exceeding 99 PLN is valid ONLY and ONLY within the territory of POLAND.

COST OF INTERNATIONAL SHIPMENT - TABLE OF CHARGES - COURIER

COST OF INTERNATIONAL SHIPMENT - TABLE OF CHARGES- COURIER DHL

V. Courier delivery - DPD

Delivery time by courier - up to 48 hours after we send the package.

Usually delivery is overnight.

In order for the courier to deliver the parcel, the presence of a person authorized to receive the package at home is required.

If the addressee is not present, the parcel can be picked up in person at the nearest branch of the DPD courier company (depending on the selected supplier), or you can order another delivery to your address. The subsequent delivery referred to in the previous sentence is made free of charge. Sometimes the courier calls the recipient to pick up the package, but it depends on the courier and whether the buyer has given the sender a phone number.

The deadline for receipt of the parcel is 3 days, and it starts from the day after the parcel is advised. The absence of an advice letter left does not prove that there was no attempt to deliver the parcel.

VI. Cash on delivery courier service. DPD (PAYMENT ON DELIVERY)

Delivery time by courier - up to 48 hours from the time we send the package.

Usually delivery is overnight.

In order for the courier to deliver the parcel, the presence at home of a person authorized to receive the package is required.

Payment is made at the courier on delivery (it is possible to open and check the package before payment).

If the addressee is not present, the parcel can be picked up in person at the nearest branch of the DPD courier company (depending on the selected provider), or you can order another delivery to your address. The subsequent delivery referred to in the previous sentence is made free of charge. Sometimes the courier calls the recipient to pick up the package, but it depends on the courier and whether the buyer has given the sender a phone number.

The deadline for receipt of the parcel is 3 days, and it starts from the day after the parcel is advised. The absence of an advice letter left does not indicate that there was no attempt to deliver the parcel.

NOTE: Cash on delivery courier service is valid only on the territory of Poland!

VII. Shipment location and order status

You can locate the shipment by clicking on the appropriate link below and entering the shipment number in the appropriate field:

a) DPD courier - CHECK HERE.

b) Polish Post Office - CHECK HERE

c) Parcel Post InPost - CHECK HERE 

IX. How to proceed if the ordered goods arrive damaged?

If you happen to discover any technical defects in the goods after receiving them, or that they have been mechanically damaged during delivery, please inform us as soon as possible.

If you notice that the package is damaged, please open the package in front of the courier and write a protocol, then inform us about it.